Who is Oak Innovation?

Oak is a market leader in communication capture and processing. With completely compliant cloud call recording and reporting products for Microsoft Teams, Oak Innovation brings 35+ years of experience to the Unified Communications arena.

Products Overview

ClarifyGo

Uses Microsoft Graph API integration to capture the widest range of Teams communications.

QualifyGo

Provides accurate and relevant call management information and reporting for Microsoft Teams.

ClarifyGo

Key features & Benefits

 

Records everything you need

  • Microsoft Graph API integration
  • Records audio, meeting & screen-sharing
  • Records internal, Teams to Teams and calls to/from other phone systems
  • Custom rules can be applied to exclude user/caller/departments from being recorded

Fully compliant call recording

  • Supports Dodd-Frank, FCA, GDPR, HIPAA, MiPAA II, PCI DSS & more
  • 256-bit encryption
  • Secure, low-data file-sharing
  • User-defined access
  • PCI options
  • GDPR deletion auditing

Performance & Service Monitoring

  • Best practice playlists
  • Live listening
  • Supervisor commentary
  • Advanced Quality Measurement module
  • AI Speech Analytics

Recording-as-a-service-benefits

  • No-up-front costs
  • Up and running in hours
  • Hassle-free maintenance
  • Easy upgrades
  • Access on the go

QualifyGo

Key features & Benefits

 

Reports on everything you need – core module

  • Microsoft Graph API integration
  • Captures call, queue, agent, and departmental data
  • User-defined dashboard views
  • Customised, scheduled, and automated reporting
  • Manage resources, call costs, billing
  • Monitor call quality

Real-time View (RV) – Respond to call activity live

  • Supports Dodd-Frank, FCA, GDPR, HIPAA, MiPAA II, PCI DSS and more
  • 256-bit encryption
  • Secure, low-data file-sharing
  • User-defined access
  • PCI options
  • GDPR deletion auditing

Call (RV) – Manage calls and queues within the app

  • Define call journeys and outcomes
  • Manage agent presence
  • Change configurations within the app
  • No needs to involve Teams admins
  • Policy-based access with a single logon

Number View (NV) – Manage DID/DDI ranges in Teams

  • Single range views- no more messy spreadsheets
  • Automated range regeneration
  • CRM integration to improve workflow
  • DID/DDI range usage reports

Reporting-as-a-service benefits include:

  • Monthly subscription
  • Up and running in hours
  • Hassle-free maintenance
  • Easy upgrades
  • Access on the go
  • Scales as you grow

Resell Oak Innovation with intY

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