What is 8x8?

8×8 cloud solutions empower workforces to connect and collaborate by integrating contact centre, voice, video, chat, and embeddable communications. 8×8 is the only ‘full-stack’ vendor with a single integrated UCaaS and CCaaS cloud platform.

Capabilities

Contact Center

Connection and collaboration are made easy with a complete cloud contact centre solution, including AI-powered workflows.

Business phone

Leverage cloud PBX with award-winning voice quality and secure, full-redundant data centres.

Video Conferencing

HD video and audio, advanced moderation controls, mobile browser support, and end-to-end encryption enable businesses to operate anywhere.

Team chat

A unified chat experience that integrates with other popular team chat platforms enabling everyone to connect.

Communication APIs

8×8 Embeddable Communications and APIs enable customers to communicate with a business on their chosen channel.

Why sell 8x8?

Global Reach

  • With communication services delivered via 15 data centres across 7 regions of the world, 8x8 voice and video communications can be placed or received anywhere around the globe.

Flexible Service Plans

  • The 8x8 X Series modular licensing system enables customers to equip employees with the exact solution for their needs. From the self-service telephony and video meetings applications to modular cloud communications solutions - there’s something for everyone.

Open Architecture

  • A wide variety of 3rd party middleware and CRM software applications integrates with 8x8, along with popular 3rd party unified communication environments, including Microsoft Teams and Skype for Business.

Trusted by Customers

  • There are over 1,000,000 8x8 users across 55,000 organisations, with the solution excelling in meeting a diverse range of needs for businesses of all sizes.

Quality of Experience

  • With a call processing uptime of 99.997%, 8x8 ensures consistent and high-quality enterprise-grade communications and quality of service that customers can rely on.

Industry Recognition

  • 8x8 was named a Leader for the 10th time in the 2021 Gartner Magic Quadrant for UCaaS, Worldwide.

Integrations to enable business agility

8x8 Voice forMicrosoft Teams

8x8 Voice forMicrosoft Teams

Direct routing with 8×8 enables Microsoft Teams users to make and receive global calls from the native Teams dialer. Providing high-quality calls with phone numbers in 120+ countries, unlimited calling plans in 47 countries and full PSTN replacement in 48 countries, the solution enables a seamless end-user experience.

In addition, it provides businesses with unlimited global calling to Microsoft Teams, advanced telephony and contact centre analytics from Microsoft Teams, self-service access to 8×8 phone settings, and much more!

8x8 Work and Contact forSalesforce

8x8 Work and Contact forSalesforce

8×8 has two integrations with Salesforce, 8×8 Work for Salesforce and 8×8 Contact centre for Salesforce.

8×8 Work enables end-users to effortlessly connect with their customers straight through Salesforce without the need to switch apps. You can link calls to accounts and click to dial straight within Salesforce, as well as much more!

8×8 Contact Centre provides an out-of-the-box integration enabling businesses to take the way they serve their customers to the next level. You can match customers to the right agent, arm agents with the correct information and gain better data.

8x8 Team Chat forSlack

8x8 Team Chat forSlack

 

With Universal Team Chat, you can connect a Slack channel with a room in 8×8 Work to enable collaboration between both channels. This solution allows teams to collaborate as a group even if they use different apps or collaborate with consultants and partners outside the organisation.

Sell 8x8 via our Agency Model

Get access to exclusive new revenue streams with ease.

By partnering with 8×8 via our Agency Model, you gain UCaaS & CCaaS capabilities without having to deploy, bill, or support it.

Earn monthly commissions whilst the vendor does all the hard work – what’s not to like!

Want to discuss adding 8x8 to your portfolio?

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