Enterprise Class Support

When an organisation is considering the adoption of a SaaS, solution, any potential vendor will be required to pass a typical due diligence enquiry to satisfy a number of essential criteria:

Data Security

By definition, with any SaaS solution business (critical) data will be housed stored at remote sites outside the corporate managed environment. The risk is data loss due to inadequate IT operations by the vendor (storage architecture, redundancy design, back-ups, staff knowledge)
intY build and design SaaS architecture to the highest specification, using reference designs from Microsoft and other key suppliers. The hardware and hosting environments we use are second to none with integral SAN platforms for resilient data storage with multiple copies of data stored offsite from our 3 interlinked data centres.
We have been successfully building and managing SaaS platforms for 6 years and have experience in depth. Our staff are all trained appropriately (Microsoft, Cisco etc) and are graded by experience and qualifications to determine the level of access to live services they are permitted. Staff training and development, both in-house and external, is a made a continuous high priority focus across our Support, Infrastructure and Development teams.

Service Access

Will the service be there when I need it? Can I trust the vendor to manage my data and the access to it? Any CIO will ask themselves questions like this – and a lot more besides- when looking at a SaaS solution.
intY is accredited to ISO 27001 because it is gives our customers the confidence that our services will work as advertised. Not just because we say they will, but because our policies and procedures have been externally audited by an independent 3rd party. It shows that we have taken every possible measure to ensure that data confidentiality is maintained and stored with the highest possible integrity.  It also has to be operated within a highly available service environment, to ensure service continuity.

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