Project implementation

intY was an early SaaS pioneer in the UK marketplace and already had a strong history in providing managed services. With this background we recognised very quickly that deploying Software-as-a-Service solutions for Enterprise customers required a different approach. The complex business needs of larger organisation typically require a more formal, structured approach in order to deliver a successful outcome.
At intY we understand the need for continuous service delivery to our Customers, particularly during times of major change. The ease with which an application can be deployed is a key success factor in any organizations decision to move to a SaaS vendor for an important line-of-business application like Email or CRM.
 At intY we know how to not only provide organizations with the outsourced solution that fits their needs, but we can deploy it efficiently and without disruption.

The intY Deployment Concept

 A fast deployment increases the return on investment for our customers by providing a competitive advantage with improved efficiency in business operations. Typically an intY solution will improve communications and our security and policy solutions will increase confidence in the resilience and reliability of an organization’s IT security.

A reliable deployment increases end user satisfaction; it ensures the solution deployed is fully operational, and lowers the potential for post migration rework.

The intY Service Deployment Team’s 10 Steps to Success:

Step 1: Make initial contact

• Introduction to the intY Service Deployment Team.
• Introduction of the dedicated Deployment Project Coordinator.
• Define a who’s who list for the deployment.
• Identify high level objectives.
• Establish lines of communication.

Step 2: Technical Support Service Centre Knowledge Base

• Set up a Customer specific knowledge base entry.
• Document Customers escalation process.
• Detail the Customers network topology
• Document the Customers server infrastructure and hardware specifications.

Step 3: Complete Customer Site Assessment

• Identify both common and different elements between customer sites that may influence the migration.

Step 4: Define User Lists

• Advise the Customer on the best format for user lists for presentation to the intY provisioning services.
• Advise on the use of the provisioning tools that intY provide.

Step 5: Plan Testing

• Definition of an acceptance test program to be implemented post migration.

Step 6: End User Training

• Design and deliver a training program that meets the customer needs.
• Training programs are available at intY HQ’s training centre, or can be delivered at customer site.

 Step 7: Schedule and Support the Deployment

• Agree a schedule for the migration to intY services as per intY Release Management Policy.
• Ensure that the appropriate level of technical support is in place at each phase of the migration.
• Offer advice and guidance on the deactivation and removal of conflicting products.

Step 8: Complete Testing

• Implement the acceptance test plan.
• Monitor and record results.
• Measure against defined high level objectives for the deployment.

Step 9: Inventory of Site Resource

• Inventory of intY products and services at the Customer site post migration.
• Audit the inventory against intY’s internal finance, sales and support databases.

Step 10: Customer Deployment Review

• Identify things that went well and areas for improvement in the deployment process.

 Post Deployment Support

 The intY Service Deployment Team then continue to be the Customer’s point of contact for all technical issues for 21 days after migration, until the normal intY Help Desk can be used.