intY is a world leader in enabling larger organisations to realise the strategic benefits of SaaS in their approach to IT. We offer cloud based Email and IT security, relieving the burden of managing these core functions in-house. Until now, Enterprise customers have been wary of committing to Cloud technology because they perceived it to be SME focused. How have we achieved this?

Key was the creation of our team of PRINCE2 trained Project Managers who work with each account from the outset. This provides a structured methodology for identifying and managing the unique requirements which every large implementation brings up.
Every customer has legacy email issues to deal with, but the complexity will depend on their history: firms who have grown quickly and by acquisition tend to have multiple diverse systems and user bases that are geographically spread. Consolidating these elements to deliver a smooth transition to a SaaS solution requires skill and experience, which our deployment team possess in abundance.

Service Philosophy
When each end user is being provided with a number of services (e.g. Exchange email, SharePoint, Web and Email filtering, Archiving etc.) then the integration issues multiply rapidly. Our project managers become closely attached to your organisation and IT team, visiting as often as required, until they have created a project plan which is the template for all future activities.

As services become provisioned, customers are directly supported by the deployment team and then after project sign-off are transferred to our Standard Enterprise Support helpdesk. This team operates using ITIL work practices and is able to provide immediate resolution to day to day problems. Clearly defined escalation processes mean more significant problems are highlighted appropriately and dealt with without delay.

We recognise that demands of customers vary and regularly provide bespoke Service Level Agreements to accompany individual implementations. This ensures customers know exactly what will be delivered and enables us to plan the necessary resources to provide it.
intY is ISO 9001 approved which was supplemented with ISO 27001 certification several years ago. This formalises the systems we use for managing IT security throughout our business and provides an auditable framework to show compliance.

Relationships and Technology
When intY were chosen by Microsoft as the sole European hosting partner to pilot a new way of delivering their online services, it was clear recognition that we provide unique capability in this sector. This relationship has enabled us to develop a rich infrastructure of SaaS products that deliver both Microsoft and in-house developed services. Some examples of inty developed capability:

Active Directory Synchronisation: enables customers to provision multiple services as soon as users are added to their Directory.

WebDefender Mobile: provides individual web policy protection down to 3G device level, something no other provider can offer.

WebDefender and MailDefender: class leading online Email and Web security services.