Microsoft Dynamics CRM 4.0

• Improve productivity with rapid implementation
• Dynamics CRM can be customised to your business needs quickly
• Consolidate all customer data to coordinate your business processes.
• Internet Lead Capture enables you to capture more sales leads
• Enable users to configure custom workflows

Dynamics CRM gives you a 360 degree view of all your customer accounts. It has a familiar Microsoft Office look and feel so less training is required. Naturally it integrates well with Outlook, SharePoint and other Microsoft Office applications.
Boost efficiency across your business:

Marketing
Manage and segment data to create powerful campaigns with comprehensive tracking and reporting facilities. Dynamics helps you capture the right information and deliver it to your marketing team and target audience. Build optimised online campaigns with landing page templates, intuitive wizards and analytics to maximize results.

• Comprehensively plan for marketing campaigns with Dynamics
• Create highly targeted customer/prospect lists with tailored messages
• Embedded mail merge templates make conducting Direct Mail campaigns simple
• Help to plan events from start to finish keeping track of venues, speakers, guest lists and sponsors
• Improve campaign conversion results by assigning leads and tracking responses
• Use the built in analytics to measure campaign effectiveness and identify any key trends
Sales
Enable your sales team to get the right information quicker so they spend more time selling and less on administration. Automate repetitive tasks for shorter sales cycle and higher conversion rates.
• Manage your sales leads from the initial contact right through to winning new business
• Build your sales pipeline
• Access customer records from any web enabled mobile device increasing your productivity
• Identify up-sell opportunities
• Track contract renewal dates

Customer Service
Provide your service team with case management, service history and support knowledge so they can deliver better service to your customers.
• Simple to add, change and manage customer contact information
• Gain greater insight into your customers with all customer history easily accessible
• View the current status and service of all customers at a glance
• Quickly enables you to flag any problem accounts and get the situation rectified, resulting in improved customer service
• Automatically assign tasks to colleagues and make processes more efficient when staff work at many sites