intY operates an ITIL accredited technical support desk with Microsoft qualified engineers that are available to support you 24/7/365* when you purchase any of the intY cloud services.
intY provide three levels of Technical Support which offer an incremental service level depending on your business requirements:
Online support – Inclusive with all services
Online technical support is available via the intY Customer Service Portal for all IT issues relating to intY services. Issues can be reported at any time.
Enhanced Support – Available for a per user per month charge
Online technical support is available via the intY Customer Service Portal for all IT issues relating to intY services. Issues can be reported at any time.
During business hours telephone technical support is available (defined as Monday to Friday excluding bank holidays 08:00 to 18:00 ).
Enterprise Support – Available on request on an individual basis
Online technical support is available via the intY Customer Service Portal for all IT issues relating to intY services. Issues can be reported at any time.
Telephone technical support issues can be reported at any time 24/7 365 days a year.
*24/7/365 support only available with the Enterprise Support package
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